Help and questions

1. Where do you ship from?

Our products are shipped from trusted suppliers and warehouses located in different regions around the world to ensure the best quality and delivery times.

2. How long does shipping take?

Processing time is usually 1–3 business days.
Shipping time typically takes 7–15 business days, depending on your location.

You will receive a tracking number once your order has been shipped.

3. How can I track my order?

Once your order ships, you will receive an email with your tracking number and a tracking link. You can also track your order on our website under the “Track Order” section.

4. What if my order arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Your order number

• Photos or videos of the issue

We will resolve the issue as quickly as possible with a replacement or refund.

5. Do you accept returns and refunds?

Yes! We accept returns within 30 days of delivery for unused items in original packaging.
Please see our Return & Refund Policy for full details.

6. Can I cancel or change my order?

Orders can only be canceled or changed within 24 hours of purchase. Once the order has been processed or shipped, we are unable to make changes.

7. What payment methods do you accept?

We accept major credit and debit cards, including:

• Visa

• MasterCard

• American Express
  

Other payment options may be available at checkout.

8. Is my payment information secure?

Yes. Our website uses secure encryption and trusted payment gateways to ensure your personal and payment information is protected.

9. Do you offer international shipping?

Yes, we offer worldwide shipping. Shipping times and costs may vary depending on your location.

10. How can I contact you?

If you have any questions, feel free to contact us at:

Email: cavoofficial.info@gmail.com
We typically respond within 24–48 hours.